Zammad
6.0kEasy to use but powerful support and ticketing system.
TicketingAGPL-3.0
Self-hosted Ticketing
SelfHostHub lists 23 open-source Ticketing projects you can host on your own server. The most-starred on GitHub are Zammad (6,017 stars), FreeScout (4,604 stars) and Erxes (4,092 stars). 13 of them document a Docker install, and 8 offer a live demo you can try first.
Replacing a paid app? See open-source alternatives to Jira, open-source alternatives to Zendesk.
FreeScout
4.6kEmail-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout).
TicketingAGPL-3.0
Erxes
4.1kMarketing, sales, and customer service platform designed to help businesses attract more engaged customers.
TicketingAGPL-3.0
Frappe Helpdesk
3.4kHelpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.
TicketingAGPL-3.0
Libredesk
3.1kModern omnichannel customer support desk. Live chat, email, and more in a single binary.
TicketingAGPL-3.0
Bugsink
2.1kReal-time error tracking for your applications with all the details in one place. Easy setup with clear instructions included.
Ticketing⊘ Proprietary
MantisBT
1.8kBug tracker, fits best for software development.
TicketingGPL-2.0
Request Tracker
1.2kEnterprise-grade issue tracking system.
TicketingGPL-2.0
ITFlow
1.0kClient IT documentation, ticketing, invoicing and accounting for MSPs (Managed Service Providers).
TicketingGPL-3.0
Bugzilla
865General-purpose bugtracker and testing tool originally developed and used by the Mozilla project.
TicketingMPL-2.0
Rustrak
708Error tracking server compatible with Sentry SDKs, using 32 MB of memory at idle with SQLite storage.
TicketingGPL-3.0
OTOBO
337Flexible web-based ticketing system used for customer service, help desk, IT service management.
TicketingGPL-3.0
GlitchTip
169Error tracking app to collect errors reported by your app.
TicketingMIT
BugPin
45Visual bug reporting and ticketing tool for web applications.
TicketingAGPL-3.0
On-Premise help desk software that includes email, chat, voice & help centre publishing. Full visible source code and API.
Ticketing⊘ Proprietary
Help desk ticketing and project/issue tracker.
Ticketing⊘ Proprietary
A lightweight software forge focused on scaling, federation, and privacy (fork of Gitea).
Software Development - Project ManagementMIT
Simple, easy to use help desk & knowledge base software. Custom branding, custom themes, restful API, communication channels, multi-company support, multi-language support, and much more! At least 1 new release per month.
Ticketing⊘ Proprietary
Professional and extensible issue tracker.
Ticketing⊘ Proprietary
Help desk software - simple but powerful.
Ticketing⊘ Proprietary
Simple-to-use and -install issue tracking system with command-line, web, REST, XML-RPC, and e-mail interfaces. Designed with flexibility in mind - not just another bug tracker.
TicketingMIT
Powerful help desk software - easy, fast and intuitive.
Ticketing⊘ Proprietary
Lightweight error tracker without a subscription (alternative to Sentry).
Ticketing⊘ Proprietary
How to choose self-hosted Ticketing software
- Check project health. Stars show popularity, not maintenance. Open the source repository and look at recent commits and releases.
- Match the licence to your use. 11 use a GPL-family licence (copyleft, including AGPL) and 5 use a permissive licence such as MIT, Apache-2.0 or BSD. AGPL matters if you modify the software and offer it to others over a network.
- Pick a stack you can run. The most common platforms here are Docker (13), PHP (5), Python (3) and Perl (3). Docker is usually the easiest path for a home server or VPS.
- Try before you migrate. Use a live demo where one exists (8 here), or a throwaway container first, and confirm it can import your existing data before switching.
Frequently asked questions
What is the most popular self-hosted Ticketing software?
By GitHub stars, the top projects in this category are Zammad (6,017 stars), FreeScout (4,604 stars) and Erxes (4,092 stars).
How many open-source Ticketing tools are listed?
23 projects are currently listed in the Ticketing category on SelfHostHub.
Which licences do self-hosted Ticketing projects use?
The most common licences in this category are ⊘ Proprietary (8), AGPL-3.0 (6) and MIT (4).
Can I run these Ticketing tools with Docker?
13 of the 23 projects list Docker as a supported platform. Check each project's documentation for the exact install steps.